Silver Triangle Leatherworks Loyalty Program

Welcome to the Silver Triangle Leatherworks Loyalty Program � a simple, transparent way to reward the people who support handcrafted leather gear and the community it�s made for. Every purchase brings you closer to permanent savings, exclusive perks, and long-term recognition for your loyalty.

How It Works

You earn 10 points for every dollar spent on regular-priced merchandise. Points accumulate across every retail order you place, building toward permanent discount tiers that stay with your account for life.

You can also earn bonus points by engaging with the shop:

• Create a customer account: +100 points
• Sign up for email updates: +500 points
  (Email bonus requires staying subscribed for at least 12 months.)

Lifetime Discount Tiers

As your points grow, so do your rewards. Reach a tier once, and the discount becomes permanent as long as your account remains active.

Keeping Your Discount Active

To maintain your permanent discount tier, your account must remain active with at least $200 in purchases per calendar year.
If your account falls below this threshold, your discount pauses until the requirement is met again. Your points remain on your account.

Using Your Points

Every retail purchase earns points. When you ask for a manual discount on an order, you�ll have two options:

• Keep your points and continue building toward your next tier
• Redeem all accumulated points for an immediate discount on that order

Redeeming points resets your balance to zero, including points earned on that purchase.

Exclusions

Loyalty discounts apply to regular-priced merchandise only.
They do not apply to:

• Shipping
• Taxes
• Duties
• Sale items
•  

Loyalty Program FAQ

How do I earn points?

You earn 10 points for every dollar spent on regular‑priced merchandise. Points accumulate automatically on your customer account with every retail purchase.

Do points expire?

Points do not expire as long as your account remains active. If your account goes inactive for more than a year, your discount may pause, but your points remain on your account.

Are points transferable?

No. Points are not transferable between customers, accounts, households, or email addresses. All points and discounts are tied to the individual customer account that earned them.

What counts as an �active� account?

To keep your permanent discount active, you must make at least $200 in purchases per calendar year. If you fall below that, your discount pauses until the requirement is met again.

Do I lose my points if my discount pauses?

No. Your points stay on your account. You simply won�t receive your permanent discount until your account becomes active again.

Can I earn points on custom commissions?

Yes. All retail purchases earn points unless otherwise stated.
(If you decide to exclude commissions later, I can adjust this line.)

Do discounts apply to everything in the shop?

Loyalty discounts apply to regular‑priced merchandise only.
They do not apply to:

• Shipping
• Taxes
• Duties
• Sale items
• Custom commissions (optional�your choice)

Can I use my discount and redeem points at the same time?

No. When you ask for a manual discount on an order, you�ll have two options:

• Keep your points and use your permanent discount
• Redeem all accumulated points for a one‑time discount on that order

Redeeming points resets your balance to zero.

How do I earn bonus points?

You can earn extra points by:

• Creating a customer account: +100 points
• Signing up for email updates: +500 points
  (Email bonus requires staying subscribed for at least 12 months.)

Can I unsubscribe from emails later?

Yes. You can unsubscribe at any time.
If you unsubscribe before 12 months, the 500‑point email bonus is removed from your account.

How do I check my points and discount tier?

Log into your customer account at any time to view your current points, tier status, and available rewards.

What happens if I return an item?

Returned items have their points removed from your account.
If a return drops you below a tier threshold, your discount adjusts accordingly.

Is there a maximum discount?

Yes. The maximum permanent discount is 25% off regular‑priced merchandise.

Silver Triangle Leatherworks Loyalty Tiers

• 3,000 points: 5% permanent discount
• 6,000 points: 10% permanent discount
• 9,000 points: 15% permanent discount
• 12,000 points: 20% permanent discount
• 15,000 points: 25% permanent discount (maximum)

Absolutely � here�s a clean, professional Terms & Conditions section for your Loyalty Program. It�s written in plain language, avoids legal jargon, and covers everything you need to protect yourself while keeping it readable for customers.

You can drop this directly onto your Loyalty page as-is.

Loyalty Program Terms & Conditions

The Silver Triangle Leatherworks Loyalty Program (�the Program�) is designed to reward returning customers with points, bonuses, and permanent discount tiers. By participating in the Program, you agree to the following terms.

1. Eligibility

The Program is open to all customers who create a customer account on the Silver Triangle Leatherworks website. Only one account is permitted per person.

2. Earning Points

• Customers earn 10 points for every dollar spent on regular‑priced merchandise.
• Points are awarded on the subtotal of eligible purchases, excluding shipping, taxes, duties, and fees.
• Bonus points may be awarded for specific actions such as creating an account or signing up for email updates.
• Points are added to your account after payment is completed.

3. Bonus Points

• Creating a customer account earns 100 bonus points.
• Signing up for email updates earns 500 bonus points.
• The email bonus requires remaining subscribed for 12 months. Unsubscribing early removes the bonus points from your account.

4. Points Are Non‑Transferable

Points cannot be transferred, gifted, combined, sold, traded, or shared between accounts. All points remain tied to the customer account that earned them.

5. Permanent Discount Tiers

Customers earn permanent discount tiers by reaching the following lifetime point totals:

• 3,000 points → 5% discount
• 6,000 points → 10% discount
• 9,000 points → 15% discount
• 12,000 points → 20% discount
• 15,000 points → 25% discount (maximum)

Discount tiers apply to regular‑priced merchandise only.

6. Maintaining Your Discount

To keep your permanent discount active, your account must remain active with at least $200 in purchases per calendar year.
If this requirement is not met:

• Your discount is paused
• Your points remain on your account
• Your discount is restored once the requirement is met again

7. Redeeming Points for Manual Discounts

If you request a manual discount on an order, you may choose to:

• Keep your points and use your permanent discount, or
• Redeem all accumulated points for a one‑time discount on that order

Redeeming points resets your balance to zero, including points earned on that purchase.

8. Exclusions

Loyalty discounts and point earnings do not apply to:

• Shipping
• Taxes
• Duties
• Sale items
• Gift cards
• Any fees
• Custom commissions (optional � you can decide whether to include this)

Discounts cannot be combined with other promotions unless explicitly stated.

9. Returns & Adjustments

• If an item is returned, points earned from that purchase are removed from your account.
• If a return drops you below a tier threshold, your discount adjusts accordingly.
• If a manual adjustment or correction is required, Silver Triangle Leatherworks reserves the right to modify point totals.

10. Account Integrity

Silver Triangle Leatherworks may suspend or remove points, discounts, or accounts if fraudulent activity, abuse, or manipulation of the Program is detected.

11. Program Changes

Silver Triangle Leatherworks reserves the right to modify, pause, or discontinue the Program at any time.
If changes occur, existing points and earned tiers will be honored whenever reasonably possible.

12. Interpretation

Silver Triangle Leatherworks has final authority on the interpretation and application of these terms.